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Remote IT Infrastructure Management and Help Desk Support

Infrastructure Management: Robust, Secure and Proven

Count on Sutherland to meet your infrastructure, security and reliability requirements with our time-proven IT infrastructure and associated management capabilities. We also support numerous large companies in the high-tech, e-business and telecom industries. Among our offerings, L1 and L2 help desks support employees and solve any hardware issues as they occur. Our clients include many of today's leading hardware and software companies.


Support for Small and Midsize Businesses


Sutherland offers a standardized, comprehensive service specifically for small and midsize businesses. Our approach allows you to “white label” our IT management services. Due to their scale, they are highly affordable.

The Highest Standards of Quality

Sutherland performs strictly in accordance with the industry-standard ITIL-based service management framework and COPC-led and Six Sigma-led quality practices. Our support capabilities are detailed below:

Enterprise Help Desk IT Asset Mgmt. Software
Platform Mgmt.
Remote Server & Network Mgmt.
Business application and process support
Network and telephony
HR questions
E-mail and messaging
Remote access
Facilities issues
S/W license management
Asset inventory and tracking
PDAs
Image creation
Patch management

UNIX/WINTEL platform support
Performance monitoring
Batch job monitoring and scheduling
Failure/restores
Network and network device monitoring
 
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