Back Office Lifecycle Management Services
Our back office lifecycle management services focus on the management of clients’ back office process lifecycle and help reduce costs and increase operational efficiencies. Most of the back office process operations we manage on behalf of our clients draw substantially on our deep industry-based knowledge. We also provide corporate services, which cater to our clients’ employees. The following summarizes the back office lifecycle services that we currently provide to our clients:
Finance & Accounting
Sutherland Global Services is a leading BPO company that specializes in end-to-end, custom F&A back office support service solutions, including accounts payable, accounts receivable, billing and customer invoicing and reporting. Sutherland provides support across all the Revenue Management Cycle stages via Order Receipt, Invoicing, Receipts, Collections and Accounting. Sutherland manages different activities, such as credit verification, customer information maintenance, invoice entry, receipts application, aging analysis, and collection utilizing different channels of communication (telephone, emails and letters), bad debt management, write-offs and adjustments. Sutherland offers a flexible AP outsourcing solution that reduces costs, increases control, and enables results with greater profitability. Our best-in-breed processes and technologies streamline document management, data capture, cash flow management, remittance fulfillment, and status reporting involved in AP management.
Order and Document Management
Sutherland manages the end-to-end ordering process including: quality review of sales packages submitted for booking; ensure compliance of sales packages with all legal, sales and operational requirements; movement of order information from quoting tool and into order management tool; review of orders and addition of missing information, and process all change order requests. Sutherland also offers Mail Order Management and Fax Order Management services addressing all aspects of the process including conversion of mail orders and fax orders into digital images that can be processed remotely, process optimization for the front-end sorting / clearing / batching / transmission activities, order entry and issues management and payment processing support. Our Document Management services support the creation, management and packaging of content in electronic documents, as well as support the imaging process. Within the imaging process, our offshore team carries out Indexing & Validation and Quality Control processes, and triggers any Storage & Integration activities.
Transaction & Payments Processing
Many organizations struggle with how to efficiently manage diverse back office processes that are manual and fragmented, involve repetitive data entry, rely on paper-based information exchange or are labor intensive. Sutherland has developed a proven outsourcing model to deliver various Transaction Processing services such as: check processing and remittance processing, claims processing, email, feedback and response management, mortgage processing: loan origination and servicing, financial reconciliation and GL closing.
- For loan origination management, these services range from transactional tasks that require basic processing of document images to more complex functions that require analysis and decision-making skill sets including document review, third party ordering, title review and loan underwriting.
- The ecommerce order management support services include website content assurance, customer reviews management, customer care, order management, partner management and payments support.
HR Management
Sutherland provides services that will enable your HR team to focus on strategic human capital management issues instead of administrative tasks. Through partnership with Sutherland, clients reduce costs and increase the quality of employee services. Our HR management services include benefits administration, payroll processing, and workforce management tasks.
