The Sutherland Financial Services Practice

Financial services companies in every segment are under intense pressure to remain profitable. Customer expectations continue to increase as industry leaders face cost challenges. Sutherland Global Services offers a BPO model for contact center and back-office processes. Delivery options include North American onshore, work at home, offshore or “blended” service delivery via our facilities in the Bulgaria, Canada, India, Mexico, Nicaragua, Philippines, United Kingdom and United States.

Mortgage Origination

Navigating the fluctuations in the real estate market poses a major challenge to companies in the mortgage industry. Mortgage originators must successfully manage costs in the face of changing technological, operational, and personnel demands.

Sutherland’s Mortgage Origination services significantly lower the risks and costs associated with a variety of business processes transcending the entire origination cycle. Sutherland can significantly enhance a lender’s productivity, customer satisfaction, and revenue generating opportunities.

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Mortgage Servicing

The booming real estate market of the last decade was driven by wild speculation, significant capital inflows from foreign countries, and record access to capital coupled with lax credit underwriting standards. Since the implosion of the market began in 2007, there has been a dramatic rise in mortgage delinquencies and foreclosures in the United States. Sutherland provides end to end mortgage servicing that includes default management and loss mitigation.

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Consumer Lending

With multiple products including deposits, cards, and insurance and multiple channels such as contact center, branch and the internet, it is no surprise that competition in the consumer lending industry is fierce. Today’s consumers have more product choices than ever before and easier access to information about those offerings. This trend has increased demand for products that are flexible and innovative. Rising consumer expectations and the ability to easily change relationships have made customer retention more critical than ever before.

Sutherland assists with transactional tasks that require basic processing of documents to more complex functions that require analysis and decision-making skills and can help you significantly enhance the customer experience from first contact to ongoing management across the spectrum of loan origination and functions.

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Retail Banking

Today’s consumers have more product choices than ever before and easier access to information about those offerings. This trend has increased demand for products that are flexible and innovative. Rising consumer expectations and the ability to easily change relationships have made customer retention in the financial services industry more critical than ever.

Sutherland’s solutions significantly lower the risks and costs associated with a variety of business processes while simultaneously enhancing productivity, customer satisfaction and revenue generating opportunities. Sutherland assists with transactional tasks that require basic processing of documents to more complex functions that require analysis and decision-making skills.

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