Computer Technical Support and Online Help Desk Certification

Sutherland Global Services is a leading Business Process Outsourcing (BPO) company with nearly twenty years of experience in the computer technical support space as well as online help desk certification. Since 1986, some of the world’s most respected companies have depended on Sutherland to manage various aspects of their customer operations.

Sutherland offers an end-to-end set of contact center and back-office outsourcing services that clients can choose to implement in either an integrated or stand-alone manner. Currently, Sutherland owns and operates multiple delivery centers across the United States, Canada, India and the Philippines, offering computer technical support from those locations.

Computer Technical Support and Online Help Desk Certification

Technology’s proliferation within the business, home, computer, personal communications and entertainment environments is causing a tremendous increase in the demand for first-rate computer technical support capabilities, with online help desk certification ranking high among them. Often, the companies that develop and market technical products and services do not have the in-house expertise, resources or desire to operate a high-quality computer technical support center. These companies are increasingly turning to outsourced service providers to help them deliver post-sales computer technical support and online help desk certification to their customers.

Sutherland provides computer technical support services to some of the world’s leading technical companies. Our clients take their customer computer technical support reputation seriously. And so do we, which is why all of our client support relationships are rooted in our ability to deliver high customer satisfaction scores at a competitive value.

Highlights of Sutherland’s technology support services include:
• Online help desk certification
• Support team dedicated to each client (no shared resources)
• Business-to-consumer and business-to-business certification models
• Bestshore delivery option – from our support centers in the U.S., Canada, India and the Philippines
• Multi-channel capabilities that include voice, e-mail, chat and remote assistance
• Web portal technology, knowledgebase tools, and integrated help desk problem case tracking
• COPC and Six Sigma methodologies
• Flexible pricing structures and online help desk certification

Sutherland also complements computer technical support and online help desk certification with revenue generating customer extension services such as entitlement sales, warranty upgrades, cross-sell and up-sell initiatives. Online help desk certification has become a key element in our offerings.

Computer Technical Support and Online Help Desk Certification

Our computer technical support experience spans a wide variety of products:
• Hardware – Desktop, notebook, server
• Broadband Internet services
• Online help desk certification
• Networking/telecommunications equipment
• Consumer electronics
• Online help desk certification software and services
• Computer technical support

Sutherland Global Services for online help desk certification and computer technical support.