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| NMSDC Certified |
Certified since 2008 |
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| National Minority Supplier Diversity Council |
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Sutherland is hereby recognized as a regional minority business enterprise in good standing with the Upstate New York Regional Minority Purchasing Council, Inc., and is entitled to all privileges of certification.
Please click here to view the NMSDC Certificate. |
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| PCMM Level 5® |
2008 |
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People Capability Maturity Model (PCMM) Level 5®
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The P-CMM framework was developed by Carnegie Mellon University to define the organizational maturity of people processes and practices. It is the only framework that addresses the needs of employees, their competencies, and the processes that need to be in place to ensure an organization is continuously improving and able to meet business needs effectively and efficiently and ranks on a scale of 1 to 5, with 5 being the highest achievable maturity level.
Please click here to view the PCMM Certificate. |
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| Trustwave's TrustKeeper® |
2008 |
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| Trustwave's TrustKeeper® Compliance Validation Service |
Sutherland Global Services is enrolled in Trustwave's TrustKeeper® Compliance Validation Service to meet the Payment Card Industry Data Security Standard (PCI DSS). Trustwave and its TrustKeeper Compliance Validation Service has been accredited by all the major card associations' data security programs including:
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- VISA USA - (CISP - Cardholder Information Security Program)
- VISA International - (AIS - Account Information Security)
- MasterCard Worldwide - (SDP- Site Data Protection)
- American Express - (DSOP -Data Security Operating Policy)
- Discover Network - (DISC - Discover Information Security and Compliance)
- JCB - Fully supports the PCI DSS mandate and TrustKeeper in support of that mandate.
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| Please click here to view the Certificate. |
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| ISO27001 |
2006 - 2007 |
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| British Standards Institution (BSI) |
| Sutherland was awarded ISO27001 Certification by British Standards Institute (BSI) in May, 2006 for Information Security Management Systems across its BPO locations in India and the Philippines. Sutherland is the first BPO in the technical support space to be certified. The scope of this certification covers the provision of customer relationship management through contact center services; using voice and e-support media; in the domains of technical support, customer care, account management and BPO operations. The certification covers all operations in Chennai, Mumbai, Cochin and the Philippines. |
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| ISO 9001:2000 |
March 2007 until March 2010. Certified since January 1998 |
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SGS Systems & Services Certification |
| "Sutherland Global Services was awarded ISO 9001:2000 by SGS S&SC. The sites which are registered are Pittsford- Victor, Pittsford NY, Jefferson Rd., Rochester, NY, Syracuse, NY, and Virginia Beach, VA. The scope of Sutherlands certification includes: Provide business processes outsourcing services to industry leading Technology, Retail, Insurance, Mortgage, Financial, Healthcare, Telecommunications, Energy, and Travel companies" |
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| COPC |
2006 |
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Customer Operations Performance Center (COPC)
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| Sutherland achieved COPC Standard Version 4.0 certification for multiple programs in our India facilities. We are one of the first organizations in the world to achieve COPC for multiple services. COPC is an industry specific Performance Management System that is directed at improving quality and service while reducing cost of operations and increasing revenue. |
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| Safe Harbor |
2006 |
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| U.S. Dept. of Commerce |
| Sutherland is certified and compliance established in accordance with the EU Data Protection Act under the Safe Harbor principles as outlined by the US Dept. of Commerce. |
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