BPO - Business Process Outsourcing - Offshore BPO Solutions IT Outsourcing

MANAGEMENT/SUPERVISOR

Description:
The Supervisor/Manager is assigned to a given team and is responsible for driving desired sales results in the highest quality manner with a strong attention to detail. This position also requires efficient use of various computerized customer management and data entry systems, basic knowledge of client products and services, and a complete understanding of the sales call process in the residential telecommunications industry. This position may require working in various locations, as well as a varied schedule/shift.

Experience:

General Computer skills
PC/Microsoft Office
Browser
Contact Management Application
E-mail
Successfully complete new hire, sales, and product training
Ability to adhere to Clients and Sutherlands policies and procedures
Able to use client telephony systems
Ability to demonstrate strong verbal and written business communication
Ability to interface effectively with executive management level prospects and client field/sales and channel/partner/alliance executives

EDUCATION AND EXPERIENCE:
Bachelors degree or equivalent experience. 1 + years successful inside or outside sales/lead generation management of technical products or services. Strong analytical, organizational, and financial management skills. Demonstrated ability to take initiative, multi-task, and prioritize. Strong time management skills.

Responsibilities:

Meet predetermined quotas and targets, maintain opportunity-nurturing goals while managing daily operations and represent the client in a professional manner. Outbound lead generation and opportunity nurturing of client products and services to a specified account base. Database administration. Update current customer information directly into the customer database. To meet or exceed client requirements for deliverable output as defined by client and Sutherland. Provide value-added services when each customer is contacted. Augment existing database records in order to provide the latest company and contact information to the team and client, as well as any intelligence on the marketplace that can be captured. General administrative duties. Act in a professional manner and maintain the voice of the client. Ensure highest quality is maintained to meet and/or exceed client specifications. Meet or exceed minimum requirements for sales processes and efficiency measurements (number of dials, active time percentage, etc.) to ensure activity levels are sufficient enough to drive productivity results.